If you've already attempted to activate and are having trouble, check our article eSIM Activation Troubleshooting Guide
Remember:
Do not cancel your current service:
Wait until activation is complete so that you never lose service.
Have your transfer info ready:
If you are planning to bring your number you will need to get the following information from your provider: Account Number, Transfer PIN, Billing Zip Code.
Check our article Can I Keep My Number? for more information.
Prep Your Phone
Make sure your phone is unlocked from previous carrier and that your phone is up to date on the latest software.
Check our article Is My Device Compatible? for more information.
If you have already purchased your plan but chose to activate later follow these steps:
Go to my.really.com and log in using the method you created an account with during purchase (email or phone number)
You will be taken to activate your phone upon logging in
Choose your verification method (email or recovery phrase)
Your email verification will be sent to the email you entered and email will be verified.
Now for Activation Steps:
Connect to Wi-Fi. Just like if you were at a physical phone store you need to be connected to Wi-Fi to ensure a smooth set up. Please do not try to activate on a hot spot on the bus or on a car ride!
Make sure you have a different device than the one you are activating service on. You will need to have your device available to scan the QR code.
Remove any pSIMS and delete or turn off any eSIMS. (When you are installing a new eSIM but have old SIMs active or even just installed, it may confuse your phone and disrupt the new eSIM installation process. It is possible for old SIMs to be interfering with the new one.)
If transferring your phone number enter your Account Number, Billing Zip Code, and Transfer PIN.
Open up your cellular settings to scan QR code. Settings > Cellular > Set Up Cellular or Add eSIM > Use QR Code
Service will automatically download to your phone!